PEAKID

Refund Policy

Last updated: 3 September 2026

This Refund Policy sets out the terms under which Peak ID will consider requests for cancellation and refund. Please read it carefully before purchasing our services.

1. Your Statutory Right to Cancel

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer purchasing our services online, you have a statutory right to cancel within 14 days of the date of purchase — provided that the services have not yet commenced.

To exercise this right within the 14-day cooling-off period, please contact us in writing at [email protected] clearly stating your intention to cancel and your full name and purchase details.

Important: By requesting that we commence the onboarding process or blood panel before the 14-day cooling-off period has expired, you expressly acknowledge that your right to a full refund under statutory cancellation rights will be reduced proportionally to reflect the services already delivered. If services are fully completed within the 14-day period, the statutory cancellation right is extinguished.

2. Cancellations After Programme Commencement

Once your programme has commenced — defined as the completion of onboarding and the processing of your initial blood panel — refunds are not available as standard. This reflects the significant up-front cost of the bespoke analysis and preparation work involved in personalising your programme.

Exceptions may be considered at Peak ID's sole discretion in cases of:

Serious medical condition preventing participation, evidenced by a medical professional's written confirmation
A material failure in service delivery by Peak ID that has not been resolved after a reasonable opportunity to remedy

3. Non-Refundable Elements

The following elements of the programme are non-refundable in all circumstances:

The cost of blood panel processing and laboratory analysis once samples have been processed
Any third-party costs incurred on your behalf as part of programme preparation
Completed coaching sessions

4. How to Request a Refund or Cancellation

All cancellation and refund requests must be submitted in writing to [email protected] with the subject line "Cancellation Request — [Your Full Name]". Please include:

Your full name and the email address used at purchase
The date of purchase
The reason for your cancellation request
Any supporting documentation if applicable

We will acknowledge your request within 3 business days and respond with a decision within 10 business days.

5. Refund Processing

Where a refund is approved it will be processed to the original payment method within 14 days of the approval decision. We are not responsible for any delays imposed by your bank or payment provider.

6. Disputes

If you are unhappy with our response to your cancellation or refund request, please contact us at [email protected] and we will work to resolve the issue. If we are unable to reach a resolution, you may refer the matter to an alternative dispute resolution scheme or seek legal advice. Your statutory rights are not affected by this policy.

7. Contact

For questions about this Refund Policy please contact us at [email protected].